Refund policy
Return and Exchange Policy for Netty Bell LLC:
Easy Exchange and Return Policy:
● We offer 30 days for easy exchange and return policy.
● Customers must contact us by email within 7 days of receiving the product.
● After 7 days, no return, exchange or refund will be made.
● Customers must provide a photo highlighting the issue for us to resolve the concern within 30 days.
Refund Policy:
● The product must not be altered or have had tags removed by the buyer.
● The product must be unused and in its original condition when shipped by us.
● We will provide a refund or exchange if the issue with the product is on our end.
Refund Policy doesn't apply:
● One item ordered in two different sizes.
● If the buyer changes their mind or alters their perspective on the product.
● If the purchase was unintentional.
● After 30 days of purchase.
Return Policy:
● Contact us as soon as possible via email, WhatsApp, or live chat to return the product.
● Include images of the product and clearly state the issue.
● The buyer is responsible for paying the shipping and postage costs.
Exchange Policy:
● Offered free of cost for a different size.
● The buyer is responsible for paying the postage costs, which will depend on the size and weight of the item.
Custom Duties:
● Different customs duties, laws, and regulations apply in each country.
● We mark all shipments as free shipping and send them as gifts to help buyers avoid multiple customs duties.
● The buyer is responsible for paying any customs duties.
Restocking Fee:
● A charge when merchandise is returned.
● The amount of restocking fee depends on the product size, type, and weight.