Refund policy

Return and Exchange Policy for Netty Bell LLC:

 

Easy Exchange and Return Policy:

 

●       We offer 30 days for easy exchange and return policy.

●       Customers must contact us by email within 7 days of receiving the product.

●       After 7 days, no return, exchange or refund will be made.

●       Customers must provide a photo highlighting the issue for us to resolve the concern within 30 days.

 

Refund Policy:

 

●       The product must not be altered or have had tags removed by the buyer.

●       The product must be unused and in its original condition when shipped by us.

●       We will provide a refund or exchange if the issue with the product is on our end.

 

Refund Policy doesn't apply:

 

●       One item ordered in two different sizes.

●       If the buyer changes their mind or alters their perspective on the product.

●       If the purchase was unintentional.

●       After 30 days of purchase.

 

Return Policy:

 

●       Contact us as soon as possible via email, WhatsApp, or live chat to return the product.

●       Include images of the product and clearly state the issue.

●       The buyer is responsible for paying the shipping and postage costs.

 

Exchange Policy:

 

●       Offered free of cost for a different size.

●       The buyer is responsible for paying the postage costs, which will depend on the size and weight of the item.

 

Custom Duties:

 

●       Different customs duties, laws, and regulations apply in each country.

●       We mark all shipments as free shipping and send them as gifts to help buyers avoid multiple customs duties.

●       The buyer is responsible for paying any customs duties.

 

Restocking Fee:

 

●       A charge when merchandise is returned.

●       The amount of restocking fee depends on the product size, type, and weight.