Return and Exchange Policy for Netty Bell LLC:
At Netty Bell LLC, we strive to provide our customers with the best possible shopping experience. We understand that there may be times when you need to return or exchange a product and we have created this policy to make the process as easy as possible.
1- Easy Exchange and Return Policy
We offer a 30-day easy exchange and return policy for our products. If you are not completely satisfied with your purchase, you can contact us by email within 7 days of receiving the product to initiate the exchange or return process. After 7 days, no return, exchange, or refund will be made. Please provide a photo highlighting the issue so that we can resolve the concern within 30 days.
2- Refund Policy
To be eligible for a refund, the product must not be altered or have had tags removed by the buyer. The product must be unused and in its original condition when shipped by us. We will provide a refund or exchange if the issue with the product is on our end.
3- Refund Policy Doesn’t Apply
Our refund policy does not apply if the purchase was unintentional, the buyer changes their mind or alters their perspective on the product, or after 30 days of purchase. Additionally, if one item is ordered in two different sizes, our refund policy will not apply.
4- Return Policy
If you need to return a product, please contact us as soon as possible via email, WhatsApp, or live chat. Include images of the product and clearly state the issue. The buyer is responsible for paying the shipping and postage costs.
5- Exchange Policy
We offer exchanges free of cost for a different size. However, the buyer is responsible for paying the postage costs, which will depend on the size and weight of the item.
6- Custom Duties
Please be aware that different customs duties, laws, and regulations apply in each country. We mark all shipments as free shipping and send them as gifts to help buyers avoid multiple customs duties. However, the buyer is responsible for paying any customs duties.
7- Restocking Fee
A restocking fee will be charged when merchandise is returned. The amount of the restocking fee depends on the product size, type, and weight.
8- Cancellation Policy
Customers may cancel an order within 24 hours of placing the order. After that, the order cannot be cancelled.
9- Conclusion
We hope that you enjoy your shopping experience with us at Netty Bell LLC. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you for choosing Netty Bell LLC.